1. Digital Products
All products sold on our website are digital products. No physical items will be shipped.
Due to the digital nature of our products and the ability to access or download files immediately after purchase, all sales are generally final and non-refundable.
2. Exceptions
We understand that issues can sometimes occur. We may consider a refund or replacement in the following situations:
- You were charged more than once for the same order.
- You received the wrong digital product.
- The download link is not working and we cannot provide a working replacement.
- The product has a significant technical issue that we are unable to resolve.
3. Technical Support
If you experience any problems accessing, downloading, or using your purchase, please contact us at contact@templatesheetslab.com.
We will do our best to help you resolve the issue as quickly as possible.
4. How to Request Assistance
Please contact us at contact@templatesheetslab.com and include:
- Your order number.
- The email address used for your purchase.
- A brief description of the issue.
5. Important Information
Please carefully review the product description and included features before making a purchase.
By completing your purchase, you acknowledge that you are buying a digital product and understand our refund policy.
6. Contact Us
If you have any questions about this policy, please contact us at contact@templatesheetslab.com.
Template Sheets Lab